Delivering excellent veterinary care isn’t only about clinical skill, it’s about communication, compassion, and consistency.Module 3 of the Practice Standards Scheme (PSS) focuses on Client Experience , helping veterinary teams strengthen trust, improve accessibility, and provide outstanding service at every stage of the client journey. Clear and Accessible Communication Great client experience begins with clear, open communication. Practices should provide all clients especi

Clinical governance can sound like a daunting term, but at its heart, it’s simply about doing our best for patients, clients, and teams every single day.

The RCVS Practice Standards Scheme (PSS) helps veterinary practices demonstrate the quality of their care, facilities, and team development. It’s a voluntary accreditation system but one that’s highly respected across the profession. There are three main levels within the PSS framework: Core Standards The foundation for all practices, Core Standards cover essential legal, health, and safety requirements such as: Client communication and consent Medicine storage and record kee

Supporting your team’s compliance, confidence, and clinical standards Anaesthesia forms one of the most detailed and important areas of the RCVS Practice Standards Scheme (PSS).It’s a key focus for patient safety, team training, and inspection evidence making it a strong foundation for demonstrating clinical governance within your practice. Understanding PSS Achievement Levels Before exploring Module 1 in depth, it’s important to recognise that the PSS operates across three l