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Terms & Conditions

Last updated: 9th October 2025

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These Terms & Conditions govern your use of this website and the services offered by "By Hayley Event & PSS Support"

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1. Services

By Hayley Event & PSS Support provides:

  • Event support and coordination services

  • Veterinary PSS support and guidance

  • Digital products (e.g. planners, templates, and tools)

All services are provided with professionalism, care, and reasonable skill.

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2. Bookings & Payment

  • Event and PSS bookings require written confirmation via email.

  • A deposit or full payment may be required prior to services.

  • Payments are accepted via secure methods (Wix Payments or bank transfer).

 

3. Digital Products

  • Digital products are delivered instantly via download.

  • Due to the nature of digital content, no refunds are available once the file has been accessed or downloaded.

  • You may not share, resell, or redistribute purchased digital files.

 

4. Cancellations (Events)

If an event is cancelled by the client:

  • Deposits are non-refundable once work has begun.

  • Any expenses incurred (e.g. travel or materials) will be charged.

 

If cancelled by By Hayley (in exceptional circumstances), a full refund of any payments made will be issued.

 

5. Liability

While every effort is made to ensure reliability and quality, By Hayley Event & PSS Support is not liable for delays or issues beyond reasonable control (e.g. venue issues, third-party contractors, or extreme weather).

 

6. Intellectual Property

All content, templates, and materials provided remain the property of By Hayley Event & PSS Support and may not be reproduced without permission.

 

7. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be handled in UK courts.

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