Delivering excellent veterinary care isn’t only about clinical skill, it’s about communication, compassion, and consistency.Module 3 of the Practice Standards Scheme (PSS) focuses on Client Experience , helping veterinary teams strengthen trust, improve accessibility, and provide outstanding service at every stage of the client journey. Clear and Accessible Communication Great client experience begins with clear, open communication. Practices should provide all clients especi

Clinical governance can sound like a daunting term, but at its heart, it’s simply about doing our best for patients, clients, and teams every single day.